RISK AND QUALITY
MANAGEMENT IN UAE

Obtaining an ISO certification can enhance operational efficiency, improve customer satisfaction, open access to new markets, ensure regulatory compliance, increase credibility and assist with the tender process. It also provides a framework for continuous improvement and better risk management.

An ISO management system is a structured framework based on international standards set by the International Organisation for Standardisation (ISO) to help organisations manage specific aspects of their business, such as quality, environmental impact, or information security.

Key benefits include:

• • Improved operational efficiency.
  • Enhanced customer satisfaction and credibility.
  • Risk management and compliance with regulatory requirements.
  • Competitive advantage.
  • Better decision-making through data-driven analysis.
  • International recognition.

The timeline depends on the size and complexity of your organisation and the ISO standard being implemented. It typically takes between 6 to 18 months to implement a new system and achieve certification.

Costs vary based on several factors:

• The size and complexity of the organisation.
• The chosen certification body.
• Training and consultancy fees.
• Internal resources needed for implementation.

The total cost can range from a few thousand dollars to tens of thousands, depending on these factors.

Resources needed include:

• A dedicated project team.
• Time for training and process development.
• Budget for external auditing and certification fees.
• Management commitment and involvement.
• Internal auditors for ongoing compliance.

Hiring a consultant is not mandatory but can be helpful, especially if your organisation lacks experience with ISO standards. A consultant can guide you through the process, help with documentation, and conduct pre-audits.

Training is required at several levels:

• Top management: Awareness and strategic importance of the ISO system.
• Internal auditors: Training on how to audit the management system.
• Employees: General awareness training and understanding of how their roles contribute to ISO compliance.

The necessary documents depend on the ISO standard, but typically include:

• Policy statements (e.g., Quality Policy, Environmental Policy)
• Procedures and processes related to the standard.
• Records of internal audits, management reviews, and corrective actions.
• Training records.
• Risk assessments.

ISO certifications are typically valid for three years. However, an organisation must undergo surveillance audits every year or every six months to maintain the certification. After three years, a recertification audit is required.

Yes. ISO management systems are scalable and can be tailored to the size, complexity, and needs of any organisation. Small businesses can implement ISO standards by simplifying processes to fit their operations.

Common challenges include:

• Lack of management commitment.
• Resistance to change from employees.
• Insufficient resources or expertise.
• Complex documentation requirements.
• Misalignment with business objectives

Addressing these challenges requires planning, communication, and ongoing support from top management.